UNGKAPAN KESANTUNAN (EXPRESSING POLITENESS)

Polite Expressions

Ø  May I help you….

Ø  Would you mind….

Ø  Shall I….

Ø  Would you please….

Ø  All right, Sir/Ma’am.

Ø  Could you please….

Ø  That will be fine….

Ø  Thank you very much for….